Nov
10th

AT&T Says Sorry, You Have Reached Your Download Limit

Posted by admin on November 10, 2008 at 9:56 am

Apparently the 5% of AT&T subscribers that upload and download from the web on a regular basis have become “bandwidth hogs”, taking up 50% of AT&T’s network capacity.

Therefore, in an attempt to curb this trend, AT&T Inc., the largest internet service provider in the country, has begun to limit the amount of data that subscribers can use each month.

Now, don’t get too worried, these restrictions, which started on November 1st, only apply to AT&T subscribers in Reno, Nevada. But if all goes well, AT&T may broaden the download limits to other areas.

download limit warning signIn addition, the limitations will depend completely on download speeds. If you are using the slowest DSL service, users can download 20 gigabytes per month at 768 kilobits per second.

Your limits will increase with download speed, sometimes up to 150 gigabytes per month at 10 megabits per second. In order to even fill that amount, a subscriber would have to download consistently at max speed for 42 hours.

So, while the everyday normal email checking and web surfing won’t take an AT&T subscriber into the realm of their maximum limit, those users who use programs like NetFlix on a regular basis, may find their monthly movie fix limited; a monthly cap of 60 gigabytes allows for 3 full length movies per month.

Comcast Corp., the nation’s second largest internet service provider, who also happens to be AT&T’s biggest competitor, officially began a similar program in August with limits of 250 gigabytes per subscriber.

In many other industrialized nations, internet providers are heading in the opposite direction – offering greater capacity to meet growing demand. And when usage caps are necessary, the limits are exponentially greater than here in the U.S., as Betsy Schiffman at Wired’s Epicenter blog points out:

In Japan, which boasts one of the most advanced fiber-optic broadband markets in the world, one carrier recently implemented a usage cap, but it was 30 GB per day — roughly an-eighth of Comcast’s total monthly cap.

AT&T says anyone who goes over 150 gigabytes will automatically be enrolled in the download cap. Go over your monthly allotment, and you’ll get a warning the first month, after that you’ll be looking at $1.00 per gigabyte overage charge.

You can track your gigabyte usage via AT&T’s website in order to ensure you aren’t hitting your limit. And, if you have fulfilled about 80% of your download fill, AT&T says it will send you a complimentary note informing you that you’re getting close to your maximum download capacity.

AT&T hopes that by placing these limitations they will be able to find a solution that allows them to equitably provide affordable broadband services to all customers.

So, is AT&T making a bad move here, by potentially stifling the flow of innovation from web-based companies, most of which rely on the unlimited set price?

Or, is this a smart move for these companies so that they can set future customers expectations?

Personally, I am not a fan on having limits on something that many people rely on, and will most likely come to rely on even more in the future.

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Jul
31st

Television & Search – Contextualizing Out of Context

Posted by Luke on July 31, 2008 at 10:51 am

With the promise of greater interactivity and content capacity, a few television networks have begun to pull from the online marketing playbook.

Comcast recently acquired social networking site Plaxo, with the intent of allowing family and friends to share programming in a viral way and through various media devices.

kevin from the officeMeanwhile, Turner Entertainment Networks has announced it will be indexing content within television shows in order to serve contextually relevant ads during commercial breaks. If you’re familiar with Google AdWords, then you understand this is exactly how contextual targeting works when serving text ads within Google’s content network.

While it depends on the client, it can be quite difficult to achieve the same metrics and success in Google’s content network when compared to Google Search and the search network. Clearly, users within the content network may be in the earliest stage of the consumer purchasing decision process; however, serving ads on relevant content pages is the primary concern.

While I commend Turner Entertainment on attempting to apply search relevancy to television advertising, all I can think of is the potential for inappropriate contextual matches based on such an automated system. Michael Boland, Senior Analyst with The Kelsey Group provides a great example:

Seeing an ad for United Airlines after the crash scene(s) in “Lost” probably isn’t what you want.

Furthermore, Boland points out that:

Albeit, low volume/high margin television advertising makes this easier to police than the billions of long tail contextual ads served online. But for the same reason, when a mistake is made, a whole lot more people get to see it.

Probing even deeper, the use of a Staples paper shredder by the character Kevin in an episode of The Office is not enough justification for serving a 30 second Staples spot. Watching The Office does not say anything about my interest in Staples office supplies or office supplies in general. If anything, watching The Office says something about my interest in comedy or Steve Carell.

While it may be a step in the right direction, television networks need to start thinking outside of the 30 second commercial spot before they get contextual targeting right.

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