Jul
20th

Oneupweb : Apple iPhone 4 Press Conference Highlights

Posted by Robert on July 20, 2010 at 8:05 am

Last Friday (July 16th, 2010), Apple held a press conference to address some of the antenna concerns on the iPhone 4. While some answers felt a little evasive, there were at least a few high points of the gathering.

To kick it off, visitors were shown the Antenna Song, which was posted on YouTube the day before.

Immediately following the video, Steve Jobs took the stage. A large part of his spiel was basically just going over some impressive numbers:

  • 3,000,000 sales in three weeks
  • 0.55% of iPhone 4 users have called about antenna or reception
  • Return rate on iPhone 4 is 1.7%, compared to 6.0% for the iPhone 3GS
  • iPhone 4 drops less than 1 additional call per 100 when compared to the 3GS

Steve’s “pet theory” as to why the iPhone 4 has a slightly higher drop rate goes like this…

“When the 3GS came out, we didn’t change the design from the 3G. So there were already lots of cases out there for the phone. And more than 80% of new buyers left the store with a case. Now the new phone doesn’t fit those cases, and we can’t make these bumpers fast enough, so only 20% leave the store with a case… but we’re going to figure it out.”

To divert some negative attention, the bar dropping issue was demonstrated on other smartphones as well:

  • Blackberry Bold 9700
  • HTC Droid Eris
  • Samsung Omnia II

All of these phones showed that if you held it a certain way, then the bars would drop. However, during the Q&A, Ryan of Engadget asked, “You showed people almost covering the entire phone in their hand, but on the iPhone 4 it can happen with just a touch. Can you explain that difference?”

Bob Mansfield replied, “When you touch the phone, you put yourself between the signal and your phone, so when you touch that spot you can attenuate the signal, and if you grip it with your whole hand, you can attenuate it even more. We don’t build phones with an antenna on top…” Ryan wasn’t too satisfied with the response.

So what’s the solution to the antenna problem? You guessed it…get a bumper! Fortunately, Steve announced that every iPhone 4 purchased before September 30th will receive a free bumper or case.

That actually sounds like a pretty good sales move. They’re basically saying that the iPhone is flawed, but you’ll get a free band-aid if you buy one now.

Steve then followed up with this…

“And if you’re not happy, you can bring the phone back. We’ll give you a full refund within 30 days. No restocking fee. We want to make everyone happy, and if we can’t make you happy we’ll give you a full refund.”

As for the problems with the proximity sensor…they’re working on it.

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Jul
19th

Last week Google’s VP of Product Search, Marissa Mayer, published an article in the Financial Times on “search neutrality” (which, BTW, is also posted on Google’s Public Policy Blog for those who aren’t registered for the Financial Times).

It’s a good, relevant piece, and I’d encourage you to check it out if you’ve been following the debate over search neutrality. This debate is basically over whether or not the government should regulate search results, and part of a larger debate over net neutrality.

In her post, Mayer argues that regulation would kill or significantly stifle innovation and competition when it comes to search, and that ultimately it would become a commodity. I agree with part of this statement, as I think search could become more of a commodity with neutrality. Will it really stifle innovation and competition, though?

On the one hand, the premise of neutrality is to promote a fair and equal marketplace, one which might make it more appealing for new entrants. The government watch dogs, however, probably aren’t all that appealing for most. And when it comes to implementation of new technologies capable of advancing the industry as a whole, there’s no doubt that regulation can slow things way down.

When it comes to search, proponents of neutrality want more openness and transparency on the discriminatory elements of search algorithms. This relates to how Google, Yahoo and Bing decide which websites gets ranked and which do not. The basis for this is that these search engines control how consumers access information. And given an ability to favor certain websites over others, they can deter market entry and growth.

Google gets most of the attention when it comes to this debate due to its dominance in search and overall footprint on the web. Google has also been a vocal proponent of net neutrality, which favors the leading search engine. However, opponents of net neutrality like AT&T are quick to point out that search neutrality is a logical extension of this.

And speaking of logical extensions, as the search neutrality debate has been heating up, Facebook became more popular than Google. This is a network of nearly 500 million users that holds many of the same types of responsibilities as Google, and arguably is now more powerful than the search giant. And while social and other networks have so far been given little attention in the overall debate over net neutrality, it doesn’t make sense to stop at search. So where does it end?

At the end of the day, when you consider the intent and possible outcomes of search neutrality, I’m personally on the fence, and I understand why it’s been such a heated debate. If search becomes a commodity, I don’t think it will be good for anyone. But, I also don’t think that neutrality has to necessarily lead to a commoditized search industry.

If enforced, search neutrality should help ensure a fair network in which certain websites and businesses are not unfairly treated by Google (because it has a competing product, or for some other biased reason). At the same time, I don’t think Google should ever be put in a position in which it’s required to unveil closely guarded secrets that essentially serve as the competitive advantage in this industry. As importantly, the search engines can’t be put into a position in which government oversight and approval suppresses innovation and implementation. Now that type of enforcement would indeed stifle innovation.

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Jul
15th

Oneupweb : Single Local Listings, They are A-Changin’

Posted by Nick on July 15, 2010 at 8:18 am

If you’ve been doing some branded searches in Google recently you may have noticed something different about the way single local listings are being displayed. It looks like Google recently rolled out an update to these particular listings that includes a couple of new features and revisions to the old design.

For example, take a look at this listing for a burger joint in downtown Traverse City,  MI. As you can see, the updates to the listing are fairly minor; however there are some specific changes that caught my eye…

Let’s take a look at the highlights:

  • The natural search results for the business show up above the local map listing
  • A second balloon marker now shows up next to the listing’s information
  • Reviews are displayed for some listings, but according to some, there appears to be some new stipulations about what shows up
  • The old “More Information” link has been changed to “Place Page” and moved underneath the business name
  • The business’s website URL is no longer displayed under its name
  • The business name no longer links directly to its website

The last couple items above are what really stick out to me—no website URL displayed and the business name no longer links directly to that business’s site. In terms of the local result, the only option searchers have left if they’re looking for more information is to click the map to go into Google maps or navigate to the Place Page, which does link to the actual site.

Is it just me, or does it seem like Google is adding an extra (unnecessary?) step to get people where they want to go? It looks as if Google is taking a page out of Bing’s book and trying to keep searchers on their site instead of simply pointing them in the right direction through search results.

The real question here is how will these changes, particularly the website link change I singled out above, affect site traffic? What sort of impact will that small, yet extra step have on fickle searchers who just want to get to a site, not spend more time on Google?

Granted, these kind of single results probably show up for more branded searches than non-branded, and thus are usually only seen by searchers who already know what they’re looking for. But what if Google decides to roll these changes out to their other local listings? How might the absence of a direct link to a business’s website in 3 or 7-pack local results impact the traffic they usually get from those listings?

We’ll have to wait and see. Until then, please share your thoughts.

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Jul
14th

Apple has been under fire recently because of  problems with their hot selling iPhone 4G. Due to an antenna design flaw (you may disagree with me, but I call it like I see it), signal strength will decline depending on how you hold the phone. The iPhone 4G’s signal loss has been severe enough to make many users complain about dropped or choppy calls.

The PR machine deep inside Apple’s Cupertino, California, headquarters was quick to deny the existence of any problems with the antenna, but the flood of reports of shoddy reception were too much to ignore. Steve Jobs eventually responded directly to a customer’s emailed complaint and suggested a possible fix: “Just avoid holding it in that way.”

Someone has even put together a photo gallery of images taken from Apple’s own marketing materials showing numerous examples of the phone being “held wrong”.

Rival smartphone manufacturer, HTC, has decided to take advantage of the flood of search traffic related to iPhone 4G problems by placing PPC ads in Google. Below are a few examples of search queries that were seen triggering HTC ads:

  • iphone dropped calls
  • iphone problems
  • iphone reception
  • iphone antenna

And now, take a look at the ads that resulted from these search terms:

These ads are a great example of how paid advertising can be used to take advantage of current events or hot topics that may be experiencing a flood of traffic. Apple’s problems may become HTC’s windfall if customers continue to be sick of problems with their new 4G phones. Unhappy iPhone 4G users will begin to look for alternative phones and they will find these well targeted ads by HTC. After seeing the following ad, it appears that HTC isn’t the only company looking to profit from Apple’s misfortune:

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Jul
13th

OneUpWeb : Save Time with Google Reader

Posted by Texas Mike on July 13, 2010 at 8:17 am

If you are reading this post, you’ve probably read a couple of other posts in the same sequence. I am going to go out on a limb and assume that you are also reading posts from all of our blogs: StraightUpSearch, StraightUpSocial, OneUpWeb Reviews and Creative Meat. While blogs can give the latest and greatest in trends, they can also zap hours of productivity.

There are a ton of great productivity tools and programs on the web, but for keeping up with your laundry list of blogs it’s hard to beat Google Reader.

To start utilizing Google Reader, you will need to set up a Gmail web account. This can be a throw away email address if you use a different email. However, it can also be another time saver if you use it as your primary email, because your log in will be the same as the reader. Once in Google Reader, you can begin gathering all your RSS feeds from the blogs you visit. If you are unfamiliar with an RSS feed, short for Really Simple Syndication, it is the little orange icon with three white lines.


Click on the RSS Feed button and it will give you a URL that will continually update new posts from that blog.


Then copy that address and go back to your Google Reader page. On the top left side of the page, click on the “Add a Subscription” button and then paste the URL of the blog.


Then the no frills, all content blog post will be live in front of you. I prefer to categorize my blogs to help further organize my blog reading. By no means are my categories (shown below) for everyone, but they can serve as a guide to get you started.

To place a blog into a folder, click on feed settings and click on the folder you would like it to live in.

Google Reader is easy, fast and makes blog organization simple!

Unfortunately we can’t buy time, but we can save it! I hope that these tips were not only informative, but were also worth your time—something Google Reader and myself understand the importance of.



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