Jun
29th

Unmasking the Decepticon: TransformersMovie.com Battles Usability

Posted by Christopher on June 29, 2007 at 11:11 am

I’ve no problem admitting I’m absolutely as geeked as my 14 year old son about the upcoming Transformers movie. Given even the potential of soul-shattering hackery from Michael Bay — director of, among many other cinematic travesties, Armageddon (who knew directional drilling would one day save the world?) and Pearl Harbor — seeing a giant Decepticon smash through a bus on the freeway on the big screen is going to be worth the price of any number of admissions.

Please, Mr. Bay, for the love of everything holy, no romantic subplots, no schmaltz, no Ben Affleck. But, come on, even if Transformers was Ben Affleck-ted I’d go. It’s robots! In disguise! I could only be happier if the movie consisted of them fighting Shogun Warriors. Maybe throw a couple Micronauts in there as well.

Given, however, that I’m heavily invested in online marketing, that my career consists of helping clients improve their online presences in any number of ways, I’m naturally interested in whether the Tranformers’ complete excellence is being reflected in a completely excellent online marketing campaign, the primary part of which should be an excellent website. (Plus, it’s totally an excuse to gawk at big robots during work.)

First, the search for “transformers.” I’m happy to see that TransformersMovie.com is holding the number one position in both Google and Yahoo, and number two in Live and Ask. Good start. It should. It’s only when I click the link that the Autobot/Decepticon dichotomy begins to lean heavily toward the bad guys. And not in a good way.

The home page is all right (despite the inclusion of some garish advertisments, the presence of which, given the fact that the movie cost a billion dollars, is, I’d imagine, a necessary evil); I’m given this choice: “Choose Your Side to Enter: Protect or Destroy.” Which is hardly a choice. Destroy!

Here’s the point where everything goes south. You click “Destroy,” you’re all ready to start destroying, and nothing. Then more nothing. And we’re on two T1 lines; we’ve got a pipe the size of the Holland Tunnel up here. Were I a Transformer, I could have been a truck, then a toaster oven, then a minibike, then a clock radio, then a robot again by now. OK, something…please, no, you’re not taking me offsite…oh, yes, yes you are.

transformers1.jpgAnd what’s my reward for waiting for all that? A freaking mess. You get Megatron, which is cool by default, but he’s all scrambled up against a white background; it’s a puzzle, but you can’t do anything with it. Beyond that, the navigation’s split into nine puzzle pieces in no discernable order. The “Robots,” when you click on that button, are there, which is cool, but the “Humans” are “Coming Soon.” Not that anybody would click on that anyway, but the movie starts in three days. It’s already opened in Korea. If the humans are coming at all, they better come soon.

OK, wait, what’s this in the corner? “Robovision?” YES! This I want. OK, now I can “Engage [My] Robovision,” and no, I’m not reading all that text because I WANT TO ENGAGE MY ROBOVISION! NOW!!! This is maybe my only chance to even have Robovision and, wait, what!?!?!?!

It’s a Target ad.

OK, I’m done. TransformersMovie.com, you’ve failed me, completely. I didn’t get to “Destroy” anything (although I did come close to “transforming” my computer into a smoking pile of rubble).

Maybe I’m not the target (ugh) audience, here, but I don’t see a lot of 13 year olds having much more patience than I. I’ve seen a representative of your key demographic use a computer multiple times (many of which consist of me leaning over his shoulder to make sure he’s not eye-emming either a convict or an FBI agent pretending to be a 15 year old girl) and if it doesn’t load in half a second he’s gone. You seem like, and maybe were, an afterthought. And you could have been so cool, man.

Maybe not as cool as a big robot smashing through a metro bus, but still…

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Jun
28th

The Facebook Marketplace is Now Open

Posted by admin on June 28, 2007 at 10:04 am

Photo slideshows. Music sharing. Horoscopes. Friend quizzes. It seems you can find a widget for everything these days, especially if you’re a member of the second largest social network online.

Last month Facebook opened its doors to application developers. Since then more than 1100 mini-applications and widgets have been created for the Facebook community.

As the online answer to yearbooks, Facebook was formed in 2004 by Harvard student Mark Zuckerberg. Last year Facebook was rumored to have a price tag of over $2 billion. Not bad for a college student. Why couldn’t I think of that?

facebooklogo1.jpgWhile initially only available to college students, Facebook has taken the slow and steady route to expansion by opening its doors to high school students and eventually everyone.

Claiming 27 million active members, the Facebook community doesn’t yet match up to MySpace’s 100 million, but I think Facebook is on the track to long-term, steady success.

Facebook’s breakthrough came with opening up its API to outside developers. It will only be a matter of time before most Facebook-ers are customizing their profiles with all of the widgety goodness already created for them.

One of the most popular widget applications has been iLike which lets users list and share their favorite songs and music artists. The six-month-old iLike company had about 3 million unique users to its new site. After launching its application on Facebook, iLike now has over 6.5 million total users. That’s an increase of one million users a week with advertising only on Facebook.

Facebook is also catching the eye of many big brands and corporations. The term “facebooked” has already been coined as a verb by many community members. That’s pretty remarkable for a community phenomenon created just three years ago by a college kid.

Social media sites, such as MySpace and Facebook, are great marketing opportunities for targeting specific demographics, in addition to being the logical progression for SEO and SEM. Online marketing is much more than optimizing sites or buying ads. It is apparent every day that the search arena is constantly evolving. Wise search marketers are at the front end of the trends and are continuously moving into areas that complement search.

Now my next question is when will Facebook open its doors for PPC advertising?

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Jun
27th

Website Wizardry

Posted by admin on June 27, 2007 at 9:02 am

Does it matter if a website is well organized and user-friendly when your goal is to sell products or services via Pay-Per-Click ads?

Absolutely.

The development and success of your PPC campaigns relies, in part, on a website that speaks clearly to the products and services it offers and makes it as easy as possible for your customers to find, buy, subscribe or sign-up (also known as “converting”).

Are you a Harry Potter fan? I’m sure most of us have seen at least one of the films in the series. If not, let me set the scene: the boy wizard, Harry Potter, goes to a wand shop to get his very first wand (after all, he is going to wizarding school).

He has no idea what to expect, what his wand options are, or how much they cost. He walks into an ancient storefront where an even more ancient salesman approaches to assist him.

Wand SalesmanThe place is a mess, with dust and cob webs everywhere. Boxes and boxes of wands of varying styles, colors, lengths and powers, line every available surface.

Now the salesman knows his stuff. He knows where everything is, since he put it there, and how to “fit” a person for a new wand. But Harry has no idea where to begin. The salesman asks Harry a few questions, tries on a few different wands for size then realizes he has the perfect wand for Harry. Harry leaves the shop a very satisfied customer.

Now that’s all well and good for a storefront experience, but what about your customers who come to you via PPC ads on the web? Who will help them find what they want? Who will tell them about any sales, shipping promotions or guarantees? Who will answer their questions? Who will help them check out?

Your website, that’s who.

Now what the movie doesn’t tell you is that Harry found his way to the shop via a PPC ad which spoke directly to his need as a first time wand shopper.

With a well organized website, and effective PPC campaign, your customer will find you, find the products they are in the market for, put them in their shopping cart and check-out successfully… just as if you’ve waved your magic wand.

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Jun
26th

A Simple but Critical HTTP Header Mistake

Posted by Steve on June 26, 2007 at 11:06 am

When it comes to setting HTTP charset parameters, such as the Content-Type field, it is usually fairly straightforward. When documents that are to be sent by a server to a user agent (i.e. – a browser) are of the type text, the HTTP header line will generally appear as follows:

Content-Type: text/html; charset=utf-8

What happens, though, when documents that are of type text have Content-Type mistakenly set to image/jpeg?

Obstruction.

First, this erroneous server setting can obstruct browsers from effectively loading site pages. When a browser is told that the data type is in the format of an image/jpeg, the content of text/html pages will not load in certain browsers. While some versions of browsers may load such a page correctly, others will not, which is certainly not ideal.

Second, assigning the wrong Content-Type to text/html pages can also obstruct a search engine’s ability to access these pages. This is undeniably problematic as your site will have no hope of attaining any type of presence in the search engines, even for your brand name. A good way to check to see how engines are viewing your pages is to use a text-only browser, such as Lynx.

While this is a rare occurrence, it is an issue which I have seen before, and one that you should be wary of, especially if your site pages aren’t rendering in certain browsers.

To associate character encoding with your files, you can specify by extension.

For Apache, you can serve all files with a particular extension, such as .html, as text/html by using the .htaccess file.

content_type.jpgFor IIS 5 and 6, use IIS Manager to associate character encoding for each extension by going to ‘Properties’ > ‘HTTP Headers’ > ‘File Types’ > ‘New Type’. Add the particular extension you want to map along with the appropriate Content-Type.

Here’s an example for a .tmp extension:

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Jun
25th

The Cost of Viewing Business

Posted by admin on June 25, 2007 at 11:38 am

This text might be more appropriately posted as a comment to my colleague Sarah’s post, Unique Visits Aren’t Everything from June 19th, however I feel so strongly about the subject that I thought that we should revisit it.

This time, however, let’s look at the right-hand side of the search results page. You guessed it, paid search advertising.

stretch.gifI’ll start by saying that the days of considering your company’s website as nothing more than a billboard on a highway or a quarter page ad in the telephone directory are now, thankfully, behind us. Well, most of us.

Truly savvy marketers recognize the amazing potential that lies in having an interested party browsing around their web content, and are retooling that content with the goal of converting that interested party into a qualified lead or, even better, a new client.

There’s no question about it – a well established & well managed SEM campaign will drive traffic, however without relevant content, strong calls to action, and highly visible & usable conversion points a good portion of those site visitors may end up thinking, “Hmmm, this is nice” before moving on to a competitor.

As far as campaign keyword selection is concerned, Sarah made the great example of the Burlington, Vermont flower shop by explaining why a local flower shop in northern Vermont wouldn’t want to optimize solely for the keyword “flower shop.” Well, the same reasoning holds true for paid search; nationally targeted broad keywords like “flower shop” typically come with a sky-high CPC & a lot of poorly qualified traffic.

Sure, Google AdWords’ geographic targeting allows advertisers to pinpoint specific areas to which their ads can be served. Yahoo & MSN aren’t there yet (but that’s a topic for another post). As a result, keywords & ad creative that speak to location & service area are must-haves.

At the end of the day, it’s not enough anymore to simply have a website, and bring in as many visitors as possible. It’s time to shift paradigms, time to stop buying impressions like it’s 1976 and start buying targeted, highly qualified traffic, AND converting that traffic into leads/clients.

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