An Agency Bill of Rights

Posted by tim on November 16, 2004 at 01:02 PM

It should be a given, but we have no trouble making the point again.

I first saw this list posted by Elizabeth Albrycht on her blog, but I believe the original source was Christopher Carti over on his blog.

While this is written from a consumer stand-point, I thought it was a great way to think of the base of a great relationship between agencies as well and this is so well said, there's really no need to try and re-invent the wheel.

Without further ado:

• I want to have a say.
  
• I don't want to do business with idiots.
  
• I want to know when something is wrong, and what you're going to do to fix it.
  
• I want to help shape things that I'll find useful.
  
• I want to connect with others who are working on similar problems.
  
• I want to buy things on my schedule, not yours. I don't care if it's the end of your quarter.
  
• I want to know your selling process.
  
• I want to tell you when you're screwing up. Conversely, I'm happy to tell you the things that you are doing well. I may even tell you what your competitors are doing.
  
• I want to do business with companies that act in a transparent and ethical manner.
  
• I want to know what's next. We're in partnership ... where should we go?
  

Category
Best Practices

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